Privacy Policy
Effective Date: 14/3/25
1. Introduction
Welcome to Twelve Tex Global Ltd “www.twelvetex.com" ("we," "our," "us"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.twelvetex.com, and interact with our services.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide to Us
- -Contact information (e.g., name, email address, phone number) when you fill out forms or contact us.
- -Payment details (if applicable) for processing transactions.
- -Account information (e.g., username, password) if you create an account on our website.
- -Any other information you voluntarily provide (e.g., feedback, survey responses).
2.2 Information Collected Automatically
- -Technical data (e.g., IP address, browser type, operating system).
- -Usage data (e.g., pages visited, time spent on the site, clickstream data).
- -Cookies and similar tracking technologies (see Section 6 for more details).
2.3 Information from Third Parties
We may receive information about you from third parties, such as analytics providers, advertising networks, or payment processors.
3. How We Use Your Information
- -To provide and improve our services.
- -To process transactions and manage orders.
- -To communicate with you (e.g., respond to inquiries, send updates).
- -To personalise your experience on our website.
- -To analyse website usage and improve our content and functionality.
- -To comply with legal obligations and protect our rights.
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases to process your personal data:
- -Consent: When you have given clear consent (e.g., for marketing emails).
- -Contractual Necessity: To fulfil a contract with you (e.g., processing orders).
- -Legal Obligation: To comply with legal requirements.
- -Legitimate Interests: For our legitimate business interests, provided your rights and interests do not override these.
5. Sharing Your Information
- -Service providers (e.g., hosting, payment processing, analytics).
- -Business partners or affiliates (if applicable).
- -Legal or regulatory authorities if required by law.
- -Third parties in connection with a business transfer (e.g., merger, acquisition).
We do not sell your personal data to third parties.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us analyse website traffic and remember your preferences.
You can manage your cookie preferences through your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When no longer needed, your data will be securely deleted or anonymised.
8. Your Rights Under UK GDPR
As a data subject, you have the following rights:
- -Access: Request a copy of your personal data.
- -Rectification: Correct inaccurate or incomplete data.
- -Erasure: Request deletion of your data under certain conditions.
- -Restriction: Limit the processing of your data.
- -Objection: Object to processing based on legitimate interests.
- -Data Portability: Request transfer of your data to another party.
- -Withdraw Consent: Withdraw consent at any time (where applicable).
To exercise these rights, please contact us at info@twelvetex.com.
9. International Data Transfers
If we transfer your personal data outside the UK, we will ensure adequate safeguards are in place to protect your data in accordance with UK GDPR requirements.
10. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@twelvetex.com.
14. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:
ICO Contact Information:
